FREQUENTLY ASKED QUESTIONS
Answers,
before you start.
From the free trial to table service: what you need to know about APPetito.
What does the free trial include?+
Sign up for a 15-day trial with access to Premium features, without a credit card. At the end, continue with Free or activate Basic or Premium. A paid subscription only starts if you choose one.
What is the difference between Free, Basic and Premium?+
Free includes unlimited menus, QR codes, updates and menus in 7 languages with manual translations. Basic adds orders, bookings, widgets, AI translation and customisation. Premium adds dining rooms and table orders, checkout, gift cards, coupons and analytics.
Do I need an app or dedicated devices?+
APPetito is a web platform and requires an internet connection. Customers open menus, orders and bookings in their phone's browser. Staff access dashboards in the browser: check your restaurant's devices and network during the trial.
Do I need to reprint the QR code when I update the menu?+
No. The QR code stays linked to your menu: when you change dishes, prices or descriptions, customers find the updated content at the same address.
Can I use APPetito with my restaurant's website?+
Yes. Share links to your menu, orders and bookings. The widget lets you add these services to your existing website.
How do online payments work?+
Set up your Stripe or PayPal account to accept order payments. APPetito subscription fees and payment provider fees are separate. Your platform subscription is managed through Stripe.
What happens if I switch to Free?+
Switching to Free disables paid features. Changing plans does not automatically delete your menus: you can keep using Free features. Deleting your account is a separate action. Contact us before confirming if you are unsure when a plan change takes effect.
Does checkout replace a fiscal cash register or payment terminal?+
No. APPetito checkout organises orders, splits bills and records payment methods. The summary is not a fiscal document, and recording a payment method does not make a transaction on a payment terminal.
How can I get help with setup?+
Email info@appetito.cloud or use the Contact page, including your restaurant's name and what you want to set up. Existing users can also request support from their account.